Refund policy
30-Day Money-Back Guarantee
We offer a 30-day return window from the date your order is delivered. If you're not satisfied with your purchase, you may request a return for a refund.
Return Eligibility
To qualify for a return:
- The item must be returned within 30 days of delivery.
- The product must be in its original condition with all included accessories.
- Proof of purchase (order number or confirmation email) is required.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of receiving your package. We'll gladly send a replacement or issue a full refund at no additional cost.
Refund Process
Once your return is received and inspected, we'll notify you of the status of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.
Return Shipping
Customers are responsible for return shipping costs unless the item is damaged, defective, or an incorrect product was received.
Contact Us
If you have any questions about your order or need help with a return, we're here to help.
Email: theofficalembermist@gmail.com
We aim to respond to all inquiries within 24–48 business hours. Thank you for choosing EmberMist™! Your satisfaction means everything to us.